Policies

Privacy

Although the charitable sector is largely excluded from PIPEDA legislation, at United Way East Ontario we meet PIPEDA standards as a minimum and exceed those standards in many areas, as described in our Donor Bill of Rights and as summarized below.

Privacy Principles

Our goal is to maintain and enhance long-term relationships with our donors. Therefore, we are committed to protecting and respecting the confidentiality of donor data.

How does United Way protect donor privacy?

  • United Way East Ontario does not sell or trade personal information and does not ‘rent’out mailing lists. We maintain appropriate technical and organizational safeguards to protect your personal information, and limit access to this information to authorized personnel only.
  • We will allow you full access to your information upon request and we will maintain its accuracy in keeping with your instructions. We will dispose of this information safely after the period of time prescribed by law.
  • We will not provide or share your personal information with third parties unless you authorize us to do so in writing or unless the law requires us to do so.
  • We will obtain your consent to disclose your personal information for recognition purposes for certain higher levels of donations i.e. Leadership donors and above.

How is personal information used?

During the course of United Way East Ontario’s various activities, personal information is gathered and used to:
  • Process and recognize a donation;
  • Understand donor interests and demographics;
  • Conform to procedures required by law;
  • Register your participation at a meeting or event;
  • Communicate effectively;
  • Build strong relationships; and,
  • Meet service expectations.
United Way East Ontario, as a registered charity, is exempt from the National Do-Not-Call List (N-DNCL) legislation that came into effect September 30, 2008. As part of our annual campaign we will continue to run telemarketing campaigns contacting our long-time and loyal donor households. These campaigns are managed by our volunteer Retirees Committee and play an important role in helping us to achieve our campaign goal. Even though we are exempt from N-DNCL legislation, we are very conscious of the privacy of our donors and are committed to respecting donors’ wishes relating to how we contact them.

Terms of Use

Use of this site is provided by United Way East Ontario subject to the following Terms and Conditions:

  1. Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site.
  2. You agree to use this site only for lawful purposes, and in a manner which does not infringe on the rights, or restrict or inhibit the use and enjoyment of the site by any third party.
  3. This site and the information, names, images, pictures, logos regarding or relating to United Way East Ontario are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied, including, without limitation, any endorsement, representation or warranty as to the accuracy or reliability of any information, advice or opinion provided on the site or warranties of fitness for any particular purpose. In no event will United Way East Ontario be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.
  4. Users of this site should be aware that professionals in the field of peace and conflict studies and conflict resolution may have different opinions. Because of this fact and also because of the speed at which world events can change the circumstances presented and discussed on this site, we strongly recommend that readers independently verify any information they chose to reply on. Ultimately it is the users’ responsibility to make their own judgements.
  5. United Way East Ontario does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
  6. Copyright restrictions:
    Commercial use or publication of all or any item displayed is strictly prohibited without prior authorization from United Way East Ontario. Nothing contained herein shall be construed as conferring any licence by United Way East Ontario to use any item displayed. Furthermore, you may not copy, reproduce, republish, disassemble, decompile, compile, reverse engineer, make derivative works of, download, post, broadcast, transmit, make available to the public, or otherwise use any item displayed or otherwise provided on the site.
    Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not United Way East Ontario). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
  7. United Way East Ontario takes no responsibility for the content of external Internet sites. Other websites that we link to are owned and operated by third parties and United Way East Ontario has no control over them. The fact that we include links to other websites does not mean that United Way East Ontario approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.
  8. You must not link to the site for commercial purposes without our written agreement. If you wish to establish a link to the Site or any of its Content, we require that the link does not open within a frame-set of another website.
  9. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information. Personal information provided privately (e.g., for donations, membership sign up, e-news sign up, Research Associate application) will be treated with confidence according to United Way East Ontario’s Privacy Policy.
  10. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  11. These terms and conditions shall be governed and construed in accordance with the laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of Canada.
  12. If these terms and conditions are not accepted in full, the use of this site must be terminated immediately.

United Way East Ontario is a registered non-profit corporation in Canada.

Accessibility

United Way East Ontario has utilized guidelines issued by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) to implement functional improvements to unitedwayeo.ca. We are working to ensure that all content unitedwayeo.ca, and all content on other sites managed by United Way East Ontario, satisfy Level A and AA Success Criteria set forth in WCAG 2.0 and the Accessibility for Ontarians with Disabilities Act (AODA) at www.aoda.ca.

While we strive to make unitedwayeo.ca and the other sites we manage as accessible as possible and to meet the WCAG 2.0 guidelines, our pages may not always pass online validation tools. Our approach to using image alternate text attributes, for example, includes keeping redundancies to a minimum, so we will sometimes opt to use empty alt attributes rather than duplicate content already present on the page. Similarly, some third-party hosted content presented contextually on our sites via iFrames or other technologies, including promotions and partner applications, is literally out of our controlled codebase. While we encourage our partners and vendors to comply with industry-wide accessibility standards, we cannot enforce such standards alone.

If you need further assistance:

If you notice ways we can improve the usability and accessibility of our sites, please send your suggestions to our Manager of Online Strategy at soakley@unitedwayeo.ca or 613-228-6891.

Cookie Policy

Our website uses cookies to distinguish your preferences from those of the other visitors to our website. This Cookies Policy outlines what cookies we use, how we use them, and why.  

What is a cookie?

Cookies are small text files that are transferred to your computer or mobile device for record-keeping purposes. They are used to automatically collect certain data that will enable us to improve the functionality of our website and understand the interests of our users.

Cookies do not carry viruses or install malware.

Why do you use cookies?

United Way East Ontario uses cookies in a range of ways to understand how our website is being used and improve the user experience. By using cookies, we can:

  • Help you to navigate between pages more efficiently
  • Remember your user preferences
  • Analyze how well our website is performing
  • Understand how our website is being used

Do I have to accept or decline the use of cookies on my computer?

No. In Canada, is it not required to request explicit consent prior to the installation of cookies.

For more detailed information, see section 10(8) of Canada’s Anti-Spam Legislation and section 6 of the Governor-in-Council regulations.

What information do you collect?

Cookies enable us to collect the following information:

  • IP address
  • Browser version
  • Number/length of visits
  • Pages accessed
  • Viewing preferences
  • Where our site was accessed from

The information collected through cookies does not allow us to identify individual users of our website.

What categories of cookies exist on your website?

There are several different types of cookies. Our website uses the following:

  • Functional cookies – These are used so that we recognise you on our website and remember any previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
  • Advertising cookies – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and IP address.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

How do I change cookie settings?

You can block cookies by activating the relevant browser settings on your device. These settings are typically found in the options or preferences menu in your browser.

You can also opt out of Google Analytics tracking by visiting http://tools.google.com/dlpage/gaoptout.

Please note, if your browser is set to block all cookies, including essential cookies, you might be unable to access certain areas of our website.

How do I find out more?

If you have any questions regarding the use of cookies on our website, please contact Scott Oakley, Manager, Digital Strategy.

Commitment to Accessible Client Service

United Way East Ontario is committed to excellence in serving all customers including people with disabilities in a way that respects the dignity and independence of those with disabilities. United Way East Ontario is committed to giving people with disabilities the same opportunity to access our services and goods allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Providing goods and services to people with disabilities

United Way East Ontario is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

Communication

We will communicate with people with disabilities in ways that take into account their disability.

We will train staff/volunteers and others who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone services

We are committed to providing fully accessible telephone service to our customers. We will train staff/volunteers and others to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.

We will offer to communicate with customers by e-mail, or relay services if telephone communication is not suitable to their communication needs or is not available.

Assistive devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff/volunteers and others are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Billing

We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, e-mail, etc.

We will answer any questions customers may have about the content of the invoice in person, by telephone or e-mail.

Use of service animals and support persons

United Way East Ontario is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter United Way East Ontario’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Fees will not be charged for support persons for admission to United Way East Ontario’s premises.

Notice of temporary disruption

United Way East Ontario will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.  The notice will be placed at all public entrances and service counters on our premises.

Training for staff, volunteers and others

United Way East Ontario will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.

This training will be provided for staff/volunteers. Training will include the following:

  • The purposes of the AODA and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use any equipment or devices available on our premises or otherwise that may help with the provision of goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing United Way East Ontario goods and services
  • United Way East Ontario policies, practices and procedures relating to the customer service standard.

Applicable staff/volunteers and others will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff/volunteers and others will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Feedback/Complaint Process

The ultimate goal of United Way East Ontario is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback/complaints regarding the way United Way East Ontario provides goods and services to people with disabilities can be in writing, by e-mail, by telephone or in person. All feedback/complaints will be directed to the Chief Operating Officer. Customers can expect to hear back in 10 working days.

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